It is what client observes, whether it can be a pleasant sight that is going to cause that customer to say WOW, or an unpleasant sight that will create a negative attitude. While your customers are waiting for service they are seated or standing and have the time to observe your business operations. Your guest sees everything, whether it’s clean or dirty. Your guest can also hear everything such as: cooks arguing in the kitchen or the manager yelling at an employee. Are you really want to expose your dirty laundry for your customers?
In the restaurant industry you should try to crush your rivalry. In today’s economy it is tough for restaurants to turn a profit and survive. It’s not rocket science to find out how to thrive and even greatest and fullest. It is important with regard to you to have some experience in each industry in order to understand what needs to be implemented in your restaurant. If simply make have that experience, then hire market . have experience could commit to achievement.
Your customer’s feedback about your restaurant is vital to your success. After all, how are things going to know if your employees is doing the right things for your right reasons unless someone is observing them? Your customers see and hear everything whilst they are in your restaurant. What your customers see and hear can make a huge effect repeat business enterprise.
The following neglected areas will negatively impact repeat business:
Parking lot: Cigarettes and trash through the parking garage. Trash cans smelly and full.
Hostess Area: Fingerprints are especially over entry doors. There is no one at it to greet the customer. Employees are walking at night guest and that they are not acknowledging her.
Restrooms: Toilets and urinals are grubby. There are no sponges or soap and the trash cans are overflowing. Baby changing station does dont you have sanitation wipes and is dirty.
Dining Room: Dirty Tables and condiments dirty and empty. Ground is filthy and several visible stains on the carpets. Service is slow or servers are chatting with each other do that paying attention to customers. Servers don’t know the menu and should not answer worries.
Kitchen:Long check times. Cold food. Undercooked or overcooked food. Cooks talking too loud and also the guests can hear the cooks using profanity. Food isn’t prepared and all the menu items aren’t available for customers to order.
I am not saying that these things occur in your establishment, but what I’m stating is that there are some restaurants may be have one or more on the issues. Could creating a negative outcome resulting in dwindling repeat business.
Put yourself in the customer’s shoes and see what they see and listen to what they hear, the customer’s face.Train your managers to be proactive and head off the problems before they happen or escape of section. Eliminate all eyesores replicate guest sees them.; Make believe you will be guest: start your inspection from the parking tons. Then do a complete walk-through of the entire restaurant and correct issues while you proceed. Compose a list of things that require attention and delegate them to your employees. Make sure to do follow-up to make sure the task that delegated was completed thoroughly.
Managers end up being on the ground during all peak days and nights. They should be giving direction for the employees and conducting table visits to be sure the guest is fully satisfied. The managers should be on flooring 90% of the time and in the office 10% of the time.
Kleine Steng 30, 1551 NC Westzaan, Netherlands
+31 75 612 0045